Dow Values Privacy
“we,” “us,” and “our”) protects your privacy when you visit this website and the websites of Dow
information that identifies you personally, either alone or in combination with other information
available to us.
are consenting to the collection, use and disclosure of your Personal Information as set forth in this
section of our website. If you do not consent to the collection, use and disclosure of your personal
websites, how this information is used and with whom it is shared. If you have any questions about this
What Information We Collect
How We May Use and Share
Location of Information
Use of Special Features or Areas of Our Website
Changes to This Online
Update or Correct Your Personal Information
What Information We Collect
If permitted by applicable law, we may collect the following information:
Information You Provide. We collect the personal information you knowingly provide by completing an
online form, registering for information or services, applying for a job, or otherwise sending to us. For
example, if you sign up to receive e-mail communications from one of our businesses, we collect your e-mail
address and any related information you provide. If you communicate with us using the “Contact Us” feature,
we collect the information you provide when you complete the “Contact Us” form.
Supplemental Information. From time to time, we may supplement the information you give us with
information from other sources, such as information validating your address, information based on your zip
code or business, or information that we have based upon your relationship with Dow. For example, if you are
a Dow customer or supplier, we may supplement the information you provide online with information you
provide through your business relationship with Dow.
Information Sent to Us by Your Web Browser. We collect
information that is sent to us automatically by your web browser. This information typically includes your
Internet Protocol (IP) address, the identity of your internet service provider, the name and version of your
operating system and browser, the date and time of your visit, the page that linked you to Dow, and the
pages you visit.
Cookies and Other Technologies. Dow may use “cookie” technology on this website. A cookie contains
information that is sent by a website and stored in your hard drive or temporary memory. You may change your
preferences for our websites or to collect statistics related to the number of visitors to our websites and
requests for files, the types of browsers used, and other aggregate data. Dow may also use transparent GIF
files to help manage online advertising by collecting information related to which advertisements drive
traffic to our websites.
Google Analytics. This website uses Google Analytics, a web
analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text
files placed on your computer, to help the website analyze how users use the site. The information generated
by the cookie about your use of the website (including your IP address) will be transmitted to and stored by
Google on servers in the United States . Google will use this information for the purpose of evaluating your
use of the website, compiling reports on website activity for website operators and providing other services
relating to website activity and internet usage. Google may also transfer this information to third
parties where required to do so by law, or where such third parties process the information on Google's
behalf. Google will not associate your IP address with any other data held by Google. You may refuse
this you may not be able to use the full functionality of this website. By using this website, you
consent to the processing of data about you by Google in the manner and for the purposes set out above.
Google AdWords. This website uses the Google AdWords remarketing
service and possibly other services to advertise on third party websites (including Google) to previous
visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on
our site, for example using the contact form to make an enquiry or to previous visitors who have viewed
information on our products. This could be in the form of an advertisement on the Google search results
ads based on someone’s past visits to the Dow website. Of course, any data collected will be used in
You can set preferences for how Google advertises to you using the
and if you want to you can
opt out of interest-based advertising entirely by cookie settings or
permanently using a browser plugin.
How We May Use and Share Your Personal Information
If permitted by applicable law, we may use the personal information we collect through our website:
- to provide products, information and services you request;
- to provide you with effective customer service;
- to improve the content, functionality, performance and usability of our website;
- to improve our marketing and promotional efforts;
- to provide technical support and troubleshooting; and
- for security, credit or fraud prevention purposes;
- for any other purpose identified in an applicable privacy statement or other agreement you have with Dow.
If permitted by applicable law, we may share your information as described below:
- Within Dow. We may share your personal information with Dow affiliates for the purposes set forth in
- Our Service Providers. We may share your personal information with companies or organizations, including
subsidiaries, affiliates, and other entities that perform services on our behalf, such as website
support service providers. In each case, such third parties are required to use adequate privacy
protections and may use the information only for the purpose of providing services to Dow.
- Business Transactions and Transfers. Dow may buy, sell, form, or otherwise reorganize one or more of its
businesses or sell stock or assets, for example, as the result of a sale, merger, reorganization or
liquidation. A transaction of this type may involve the disclosure of your information to prospective
purchasers or partners who have signed a confidentiality agreement with Dow.
- Compliance with Laws and Protection of Our Rights and the Rights of Others.We may disclose personal
information when we, in good faith, believe disclosure is appropriate to comply with the law, a court
order or a subpoena. We may also disclose personal information to cooperate with a government
investigation; to prevent or investigate a possible crime, such as fraud or identity theft; to enforce
rights, property or safety of our users or others.
We will not use your personal information to send product or promotional advertising unless you have agreed
to receive product or promotional advertising. Other than the purposes described above, Dow does not provide
or sell your personal information to third-parties.
Location of Information
Dow is a global organization with its corporate headquarters in the United States. Our servers, databases,
and service providers are located in the United States and in other countries. Different countries have
different privacy laws and requirements, and some, including the United States, may provide less legal
protection for your personal information than others. By using this site, you are consenting to the
collection, use and transfer of your personal information in or to the United States or other countries for
Use of Special Features or Areas of Our Website
Some of our websites include special features, such as surveys, licensed content; or an online store;
may be supplemented or amended from time to time by privacy statements that are specific to and appear
on individual Dow websites, including but not limited to our investor and career sites. Generally, these
statements provide details about the personal information we collect or do not collect on particular
pages or areas of a website, why we need that information, and choices you may have about the use of
When you sign up to use a special feature or password-protected area, you may be asked to agree to
special terms governing your use of the special feature or password-protected area. In such cases, you
will be asked to expressly consent to the special terms, for example, by checking a box or clicking on a
button marked “I agree.” This type of agreement is known as a “click-through” agreement. If any of the
terms of a click-through agreement or another agreement between you and Dow are different than the terms
We do not knowingly collect information from children to sell or promote our products or services. We host
educational programs in science for students and teachers in our communities, but we do not invite minors to
contact us or manually provide personal information. Visitors must be 18 years of age or older to submit
registration or survey information. Parents or legal guardians may register to obtain information or
participate in a survey on behalf of their children. If you believe a child under the age of eighteen has
sent personal contact information to Dow, please contact us immediately at the address listed below and we
will use reasonable efforts to promptly remove that information from our databases.
We take commercially reasonable precautions to protect the confidentiality, integrity and security of
your personal information. We urge users to be careful with personal information while using the
SSL Protection. Some password-protected areas of our website, require that a secure
connection between your computer and our server be established. We use an encryption technology called
Secure Socket Layers (SSL). A secure connection is maintained until you leave the secure area of the
site. Although we use SSL encryption to safeguard the confidentiality of personal information as it
travels over the Internet, “perfect security” does not exist on the Internet and we cannot guarantee the
safety of transmitting personal information over the Internet.
Password Protection. You are responsible for maintaining the confidentiality of your
passwords. We have the right to assume that anyone accessing one of our websites using a password
assigned to you has the right to do so. You will be solely responsible for the activities of anyone
accessing our website using a password assigned to you, even if the individual is not, in fact
authorized by you. If you have reason to believe that your password has been compromised or used without
authorization, you must promptly change it using the functionality provided on the site.
Some of our websites may contain links to other websites on the Internet that are not under the control of
or maintained by Dow. This icon indicates a link to an external web site that is not hosted by The Dow
Chemical Company or a Dow subsidiary. Such links do not constitute an endorsement by Dow of those websites,
the content displayed, or the persons or entities associated with them. By visiting a linked website from a
Dow website, you acknowledge that Dow is providing these links to you only as a convenience and you agree
that Dow is not responsible for the content of such websites. External sites are governed by their own terms
other terms and policies.
posting updated text on this site and updated effective date at the bottom of this page. As we add new
features and functionality to our websites or Dow policies or applicable laws evolve, we may need to update
by posting a revised version on our website. These changes will be effective as of the date we post a
revised version on our website. Your use of one of our websites following any such change constitutes your
We respect your right to make choices about the ways we collect, use and disclose your personal
information. In some cases, we will ask you to indicate your choices at the time we collect your personal
information. If you receive email or marketing communications, you may "opt-out" of receiving e-mail and
other communications from us at any time by using the unsubscribe feature included in the e-mails we send.
If you are a customer of Dow products, we reserve the right to contact you with information regarding health
and safety, applicable regulations, or stewardship of our product.
Access, Update or Correct Your Personal Information
If you have created an account or a personal profile on one of our websites, you may be able to access and
update some or all of your personal information on your account settings or profile page. If you wish to
access, update or correct other personal information, please contact us. We will contact you and may ask you
for additional information to verify your identity. In most cases, we will update information as requested.
In some cases, however, we may limit or deny your request if permitted or required by law or if we are
unable to verify your identity.
practices, please contact us via phone at the numbers listed at
You may also contact us via online form at
or via our email address at
You may also send postal correspondence to:
|In the United States:
Dow Chemical Customer Information Group
Dow Ashman Center
4520 Ashman Street
P. O. Box 1206
Dow Chemical Canada ULC.
2100- 450 1 ST SW Calgary AB T2P 5H1
Dow AgroSciences Canada Inc.
2100- 450 1 ST SW Calgary AB T2P 5H1
Dow Customer Information Group
Prins Boudewijnlaan 41
Dow Chemical Malaysia Sdn Bhd
Level 6, CP Tower, Jalan 16/11
Pusat Dagang, Section 16
46350 Petaling Jaya
Selangor Darul Ehsan
|In Latin America:
Dow Quimica S.A.
Rua Alexandre Dumas 1671
Chacara Santo Antonio
If you have concerns that someone affiliated with Dow has used your information in a manner that is not
Dow's Code of Business Conduct; or report potential unethical business practices or other violations of
our Code of Business Conduct, please contact the Dow EthicsLine. The Dow
EthicsLine can be accessed
using a toll-free help line, with multi-lingual capabilities, available 24 hours a day, 7 days a week,
worldwide, or the Dow EthicsLine can be accessed using an
online form that provides the option of submitting a written report. In addition, you always have the
option of contacting the
Office of Ethics and Compliance at 989-636-2544 or via email
Effective Date: December 1, 2014